Privacy

Privacy Policy (Updated 03/26/2021)

VGI   (“Company”) recognize that privacy is important to customers, members, guests, and other visitors to our websites. Our Privacy Policy describes our practices concerning the collecting and use of information gathered from or about our online visitors and registered users. This Privacy Policy also describes privacy rights you may have under certain laws.

  1. Your California Privacy Rights

California Civil Code Section 1798.83 permits customers, members, online users, and others who are California residents and subject to the personal information collection practices of the Company and/or its Affiliates to request certain information regarding the disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please email us at info@vacationgetawayinc.com  or submit your request in writing to:

Mailing Address (U.S. Mail)

Vacation Getaway Inc.

PO Box 427

Shawnee-on-Delaware Pa. 18356

 

Physical Address (Delivery Services)

Vacation Getaway Inc.

106 Shawnee Square  Dr. Suite #210

Shawnee-on-Delaware Pa. 18356

Our websites, products, and services are not intended to appeal to minors. However, if you are a California resident under the age of 18, and a registered user of any of our websites or services, California Business and Professions Code Section 22581 permits you to request and obtain removal of content or information you have publicly posted. To make such a request, email us at info@vacationgetawayinc.com  or submit your request in writing to the appropriate address provided above, with a detailed description of the specific content or information. Please be aware that such a request does not ensure complete or comprehensive removal of the content or information you have posted and that there may be circumstances in which the law does not require or allow removal even if requested.

  1. Application of this Privacy Policy

This Privacy Policy applies only to the personal and other information and data that is collected from those accessing and using websites where this Privacy Policy is posted, and does not apply to any other information collected by the Company through any other means.

  1. Information Collected

On our websites, we collect information that you voluntarily provide, as well as other data and information collected from you accessing and using our websites, in order to provide you with products and services, process transactions that you have made, and to communicate with you. We may also use the information collected for other business-related purposes such as to better understand customer and member needs, to enhance customer and member experiences, to analyze, audit or evaluate our systems and processes, to train employees, to offer additional products and services, or to facilitate third party offers that may be of interest. This information and data is collected in various ways, including the following:

  1. Information You Provide

(i) Requests for Information. When you request information related to our products or services, you may be asked to provide personally identifiable information such as your name, street address, phone numbers and email addresses. You may also be asked for information regarding your travel, vacation, and other preferences, as well as information about your marital/cohabitation status, income, gender, and age, and whether you have previously visited a sales center or property managed or operated by the Company or have used any other products or services offered by the Company.

(ii) Comments and Questions. If you send us comments or questions through one of our websites, we may retain information associated with the communication, such as the content, email addresses, and any follow-up communications. This information may also be used to evaluate the service being provided in response to customer and member concerns, to personalize your experience, and to improve our products and services.

(iii) Making Reservations and Purchasing Packages. When you make a reservation or purchase a rental or vacation package, you may be requested to provide your name, street address, phone numbers, and email addresses, along with other information to assist with your reservation and stay, such as date of arrival/departure, room preferences, accommodation needs, special requests, and credit card and other payment information.

 (iv) Sweepstakes and Contests. From time to time, we may conduct sweepstakes or contests that offer the opportunity to win prizes. As part of entering a sweepstakes or contest, certain personally identifiable information, such as name, street address, phone numbers, email addresses, and date of birth may be required. You may also be requested to provide additional information, including but not necessarily limited to: marital/cohabitation status; gender; age; income; responses to survey questions; and information relating to your travel, vacation and personal interests. Each sweepstakes and contest also has its own terms and conditions.

(v) Surveys. From time to time, we may conduct online surveys to better understand the effectiveness of our websites, to assess our performance in providing products and services, or to gauge interest in other products or services. Your participation in these surveys is voluntary. The information collected by us when you participate in a survey may include names, street addresses, phone numbers, email addresses, and other personally identifiable information, as well as other information relating to your preferences and interests.

(vi) Messaging. Some of our websites may offer a feature that allows you to send a message. If you choose to use this feature, you will be asked to provide your name and email address, the recipient’s name and email address, and the content of any message you choose to include. As the sender of the message, your name and email address will be retained. The recipient’s name and email address will not be retained or used for any other purpose unless the recipient authorizes us to do so.

(vii)

  1. Information Collected Using Technology

We may also use technology to gather information and data that is used to improve our websites and to enhance the experiences, products, and services offered to visitors to our websites.

(i) General. We may automatically track and collect data and information relating to your IP address, domain server, device identifiers, web browser, and computer operating system. We may also use cookies, tags, web beacons, geofencing, and other technologies to: facilitate effective site administration; keep track of your reservations and track and understand the frequency and manner with which you visit and use our websites. The data and information we collect is used to: enrich your visits to our websites; evaluate and improve our products and services; provide advertisements and offers; analyze and enhance our marketing efforts; communicate with customers and administer your account information; and tailor your personal preferences. Cookies are pieces of data sent to your web browser and operating system. Temporary cookies are designed to stay on your computer only while you are visiting our websites, and non-expiring cookies are stored on your hard drive and allow us to collect information such as: date and time of visits to our websites; time spent on the websites; and pages viewed while on the website. We may place both temporary and non-expiring cookies on your computer. Cookies can also store personally identifiable information, including but not limited to your name, addresses, phone numbers, and email addresses. Your Internet browsers may offer you the option to refuse cookies. However, doing so may affect your use of some portions of our web services. Our websites are also not, at this time, configured to read or respond to “do not track” settings or signals in your browser headings, which vary by browser provider. Please refer to your browser options or other browser instructional materials to learn more about cookie management.

(ii) Google Analytics and Other Google Technologies. In addition, we may utilize Google Analytics or other Google technologies as a means of collecting data and information relating to those accessing and using our websites. Personally identifiable information is not shared with Google through the use of these Google technologies. Information about how Google Analytics and other Google technologies collect and process data and options you may have with regard to the collection of such data is available at  www.google.com/policies/privacy/partners/.

  1. How Your Information Is Protected

We have technical, administrative and physical safeguards in place to help protect against unauthorized access to, use or disclosure of customer, member, and user information we collect or store. For example, we use secure web pages and encrypted data protocols to protect information transferred through our websites. We do not display or post any images or personal data of customers, members, guests, or users on any of our websites that would be visible to the public without first obtaining written permission and appropriate releases prior to such posting. We also use a third party payment gateway service that enables us to authorize and manage credit card and debit card charges safely via a secure Internet Protocol (IP) connection. Furthermore, employees are trained on the importance of protecting privacy and on the proper access to, and use and disclosure of, customer, member, and user information and data. Under our practices and policies, access to personally identifiable, credit card, and other sensitive information and data is authorized only for those who have a business need for such access. Personally identifiable and other sensitive records are retained only as long as required by law or as otherwise reasonably necessary for business, accounting, tax or legal purposes. Although we strive to protect personal information that we collect, no program is 100% secure, and consequently we cannot guarantee that our safeguards will prevent every unauthorized attempt to access, use or disclose personal information. It is also imperative that you keep your account passwords, membership numbers and any PIN numbers safe and secure. Don’t share those with anyone! We maintain security and incident response plans to handle situations involving unauthorized access to private information obtained through our websites and other data collection methods. If you become aware of an issue with the security of information transmitted through any of our websites, please contact us immediately using the contact information provided above in Section 1 of this Privacy Policy, and we will work with you to address any problems.

  1. Correcting and Updating Stored Personal Information

If you are registered for an online account with us and you find that your information is not current or not accurate, you may try to correct it by editing the information online. If it is information that cannot be edited directly, you may contact our staff at 888-457-0341 for assistance.

  1. Protecting the Privacy of Children

Children under the age of 18 should always consult a parent or guardian before sharing any personal details with any company or individual on the Internet. Our Company does not market its products, services or promotional services to individuals under the age of 18. And, in compliance with the Children’s Online Privacy Protection Act, our Company and our Affiliates do not knowingly collect personal identifiable information from children under the age of 13. If a child under the age of 18 has provided us with personal information without parental or guardian consent, the parent or guardian may contact us by sending an email to VGI website and we will have the information removed and unsubscribe the child from any promotional contact opportunities.

 

 

 

 

  1. Changes to This Privacy Policy

This Privacy Policy is current as of the effective date stated on this page but may change from time to time. You shoud visit our websites periodically to view the most current copy of our Privacy Policy.

 

If you have any questions, you may contact us by emailing info@vacationgetawayinc.com or by writing us at one of the following addresses:

Mailing Address (U.S. Mail)

Vacation Getaway Inc.

PO Box 427

Shawnee-on-Delaware Pa. 18356

 

Physical Address (Delivery Services)

Vacation Getaway Inc.

106 Shawnee Square  Dr. Suite #210

Shawnee-on-Delaware Pa. 18356

Mailing Address (U.S. Mail)

 

Physical Address (Delivery Services)

 

 

 

Vacation Getaway Inc. respects the privacy of our customers and has created this Privacy Policy to demonstrate its commitment to protecting your privacy. This Privacy Policy is intended to describe for you, as our customer who is a user of Vacation Getaway Inc. and affiliated websites, the information we collect, how that information may be used and with whom it may be shared. WE reserve the right to modify or amend this Privacy Policy at any time and for any reason so please check back periodically for any revisions as it pertains to safeguarding your privacy. Vacation Getaway Inc. and our other wholly owned subsidiaries will not sell or otherwise distribute any personal information you have provided to us in any way without your express written consent. If you have any questions about our privacy practices, please contact us by phone 1-888-457-0341 and we’ll be happy to answer your questions.

What information will we collect?

Information you provide. We may collect and store any personal information you enter on our website or provide to us in our call center. This includes identifying information, such as your name, address, e-mail address, and telephone number and, if you transact business with us, financial information such as your payment method (valid credit card number, type, expiration date or other financial information). We also may request information about your interests and activities, your gender and age, and other demographic information.

How your information is used?

The primary goal in collecting personal information is to provide you, the user, with a customized vacation experience with respect to customer service. In general we will use your information to:

  • Confirm your resort vacation reservation
  • Deliver the products and services that you have requested
  • Manage your account and provide you with customer support
  • Communicate with you by e-mail, postal mail, telephone and / or mobile devices about products or services that may be of interest to you either from us or other third parties
  • Enforce our terms and conditions
  • Manage our business
  • We may use financial information or payment method to process payment for any purchases made on our website, to protect against or identify possible fraudulent transactions, and otherwise as needed to manage our business.

WE will not disclose any of your personally identifiable information except when WE have your permission or under special circumstances, such as when WE believe in good faith that the law requires it. WE are the sole owners of the information collected on this site. WE only have access to collect information that you voluntarily give us via our websites, email or other direct contact from you. WE will not sell or rent this information to any third party source. WE take all precautions to protect your information. When you submit sensitive information via any of our websites, your information is protected both online and offline.